Enviro-Master Privacy Policy

Last Revised: October 18, 2024

Scope

Enviro-Master International Franchise, LLC and our affiliates (“we”, “us”, or “our”) are committed to protecting the privacy of your Personal Information. This Privacy Policy (“Policy”) describes our data collection practices and applies to any Personal Information we collect or receive about you, from any source, including our websites and any other online platforms we currently operate or will operate in the future, in the course of providing you with or educating you about our Services and the Services of our franchisees.

This Privacy Policy describes our data collection, use, and disclosure practices and does not apply to Personal Information that franchisees may collect, use, or disclose about you. Franchisees are independent organizations, and you should refer to their privacy policies, terms, or conditions to understand their practices with respect to your Personal Information.

By using these Services, you affirm that you have read the terms and conditions of this Privacy Policy and that you understand, agree to be bound by, and acknowledge all the terms contained herein. If you do not agree to be bound by the terms of this Privacy Policy, then do not use the Services.

CHILDREN

Our Services are not directed at children and we do not knowingly collect or solicit Personal Information online from children under the age of 16 or knowingly allow such persons to use our Services. If you are aware that a child has provided us with Personal Information online, please contact us by following the instructions in How To Contact Us.

TYPES OF INFORMATION WE COLLECT

In general, Personal Information is information that identifies or could reasonably identify you. It does not include deidentified or certain aggregate information. We collect Personal Information from you and about you, which may include:

• Contact Information. This includes personal and/or business contact information such as your name, postal address, telephone number (possibly including your mobile phone number), and email address. We use this information to provide the Services to you and communicate with you.
• Login Credentials. This includes a username and password if you chose to create an account with us.
• Payment Information. This includes your bank account number and/or credit or debit card number. Please note, however, that we partner with third-party payment processors to collect and process your payments.
• Technological Information. This includes your IP address, unique online identifier, device ID and/or hardware model, mobile operating system, and Wi-Fi or mobile network. We use this information for a number of reasons, including tracking how you engage with our Services and this website in particular, and monitoring visitor traffic to this website to ensure the security and integrity of our systems.
• Internet Activity. This includes browsing history, search history, and information regarding your interactions with other applications, advertisements, or websites (including the websites you came from before you visited our Services and the website you visit when you leave our Services). We use this information to serve you with tailored advertising content. For more information about our advertising practices, which includes targeted advertising, please see How We Use Your Information and How We Share Your Information.
• Information You Submit. When you fill out our online contact form to, for example, request a quote or learn more about our Services, you have the option to provide additional information in the free text box. We collect this information to answer your request(s) in a timely and accurate manner.
• Employment Information. If you request more information from us, you may provide us with your place of employment. If you apply for a job with us, we may collect your employment history and education background. If you are a current, past, or prospective employee or contractor, our Employee Privacy Notice will describe our information collection and sharing practices in more detail.

We intend to retain each of the above categories of Personal Information for as long as necessary to comply with legal obligations, fulfil your requests or inquiries, and improve our Services.

HOW WE COLLECT YOUR INFORMATION

We collect your Personal Information in different ways. Below are some examples of how we may collect your Personal Information on our Services.

• Directly From You. For example, when you:
  • Submit an online request for a quote or more information.
  • Sign up to receive our communications.
  • Participate in one of our promotions, surveys, or other questionnaires.
  • Submit a request to our customer service team.
  • Interact with our social media pages.
• Passively. For example, when you:
  • Visit and navigate our Services on any device.
  • Enable location-based features on our Services.

• From Third Parties. We may receive Personal Information about you from other sources with your consent or as permitted by applicable law. For example, this may include receiving Personal Information from:
  • Our business partners, such as companies that co-sponsor our promotions or our franchisees.
  • Our service providers, including data analytics providers, internet service providers, operating systems and platforms, and online advertising networks.
  • Social media sites, such as Facebook, Twitter, YouTube, LinkedIn, and Instagram.
• By Combining Information. For example, we may:
  • Combine Personal Information that we collect offline with information we collect through our Services.
  • Combine Personal Information we collect about you from the different devices you use to access our Services.
  • Combine Personal Information we get from third parties with Personal Information we already have about you.

HOW WE USE YOUR INFORMATION

Examples of how we may use your Personal Information that we collect through our Services include:

• To Provide Our Services. This includes fulfilling your request(s) for our Services.
• To Improve Our Services. We may use your Personal Information to make our Services better. We may also use your Personal Information to customize your experience with us.
• To Understand Your Interests. For example, we may use your Personal Information to better understand what features in our Services interest you.
• To Respond to Your Requests or Questions. This includes responding to your feedback, requests for quotes, or requests for more information.
• To Communicate With You. We may communicate with you about your account or our relationship. We may also contact you about this Privacy Policy.
• For Marketing Purposes, including Targeted Advertising. We might use your Personal Information to serve you ads or other content about our products and Services, including new features or Services that we develop in the future. These might be third party offers for tools, products, or services that we think you might find interesting. We and our partners may engage in interest-based advertising, or targeted advertising, using data and Personal Information gathered across multiple websites, devices, or other platforms. For more information about your choices related to these communications, see Choices Regarding Your Information.
• For Security Purposes. This includes protecting us and the consumers who use our Services. It may also include protecting our Services, including this website.
• As Otherwise Permitted By Law or As We May Notify You.

HOW WE SHARE YOUR INFORMATION

We may share your Personal Information in the following ways:

• On our Services or Social Media Pages. For example, we may display or repost Personal Information that you post in our social media forums, like Facebook, Twitter, YouTube, LinkedIn, and Instagram.
• With Our Service Providers. We may share your Personal Information with third parties who perform services on our behalf. For example, this may include payment processors and companies that send emails on our behalf or other operating systems or platforms that help us run our Services.
• With Data Analytics Providers for Targeted Advertising. Third-party data analytics providers may collect Personal Information about users over time and across different websites, applications, and devices for the purposes of targeted advertising. Third-party data analytics providers may also collect Personal Information in this way on our website. These practices may be considered a “sale” of Personal Information under some state laws. For more information about your choices related to these communications, see Choices Regarding Your Information.
• With Our Business Partners. For example, this may include a company that co-sponsors a promotion or our franchisees.
• With Any Successors to All or Part of Our Business or One of Our Brands. For example, if we assess or actually merge with, acquire or are acquired by, or sell a brand or part of its business to another business entity. This may include an asset sale, corporate reorganization, or other change of control, potentially involving the bankruptcy process. We may transfer our customer information, which may include your Personal Information, as part of such a transaction or as a stand-alone asset. You hereby consent to such transfers and we may assign and transfer all of the rights, benefits, duties, and obligations of this Privacy Policy, under the circumstances described in this paragraph.
• To Comply with the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing Personal Information if requested by a government agency or investigatory body. We might share Personal Information within the context of protecting or assessing our own legal rights, such as with third-party accountants or outside legal counsel. We might share Personal Information in order to protect the rights, privacy, safety, or property of ourselves, our employees and personnel associated with us, our business partners, or you.
• For Such Other Purposes as You May Consent.
• For Other Reasons We May Describe to You.

CHOICES REGARDING YOUR INFORMATION

You have certain choices about how we use your Personal Information. Certain choices you make are specific to your browser and/or device.

Marketing Communications:

You can opt-out of receiving our marketing communications. Note that you will still receive transactional messages from us, including information about your account and responses to your inquiries. To opt-out of receiving our marketing communications, you can follow the instructions included with the communication.

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Other Tracking Technologies:

Cookies are small text files that websites place on your device as you are browsing, which are stored by your web browser. We use cookies, as well as pixel tags, web beacons, and other tracking technologies for many reasons, like understanding how you engage with this website. Please see How We Use Your Information, above, for more detail. By storing certain data, cookies and other tracking technologies serve crucial functions for websites. If you prefer not to share this data, you can disable cookies. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. While our website does not support disabling all tracking technologies described in this section, you can opt out of targeted advertising by following the instructions in the below section, Rights Regarding Personal Information.

Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. If you do not want information, which may include Personal Information, collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a website. To learn more about cookies and how to manage them, you may find the following link helpful: aboutcookies.org/how-to-control-cookies.

RIGHTS REGARDING PERSONAL INFORMATION

You may have the following rights (“Data Subject Rights”) in relation to the Personal Information that we collect or process about you. These rights differ depending on where you live (including specifically in California, Virginia, Colorado, Connecticut, and Utah), but we will endeavor to respect these rights regardless of your country or state of residence. Please note that we reserve the right to honor your Data Subject Rights as required by applicable law.

• Right to Access and Obtain a Copy: If you ask us, we will confirm whether we are processing your Personal Information and, if so, provide you with a copy of all Personal information you are lawfully entitled to receive along with certain other details. In addition, you may request to know the types of third parties with whom we share your Personal Information, and the categories of Personal Information we share with them.
• Right to Amend: If you believe your Personal Information is inaccurate or incomplete, you are entitled to request that we correct or complete it. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Information so you can contact them directly.
• Right to Delete: You may request that we delete or remove your Personal Information. If we shared your Personal Information with others, we will tell them about the erasure as directed by law.
• Right to Restrict Processing: You may ask us to restrict or ‘block’ the processing of your Personal Information in certain circumstances, such if we process Personal Information that is considered “sensitive” under applicable state laws or engage in automated decision-making.
• Right to Opt Out of Targeted Advertising: Targeted advertising is the practice of serving you tailored advertisements based your Personal Information gathered across other businesses, websites, applications, or services. You have the right to opt out of this practice.
• Right to Non-discrimination: We will not discriminate against you for exercising these rights, but we may charge a reasonable fee as permitted by law in fulfilling these rights, such as if you request multiple copies of your Personal Information.

If you or your authorized agent wish to exercise any of these Data Subject Rights, please contact us via at the information provided in How To Contact Us. Before responding to your request to exercise Data Subject Rights, we may require additional information (potentially including Personal Information) from you to verify your identity or clarify your specific request. We will try to comply with your request as soon as reasonably practicable and in compliance with applicable law. Where appropriate, we will work with third parties in order to fulfil your request.

SECURITY AND RETENTION

We have enabled reasonable administrative, physical, and technical safeguards for the protection of the Personal Information in our custody or control. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with How To Contact Us.

As our operations are conducted from the United States, all Personal Information that we collect is used and stored in the US, is subject to US laws, and may be subject to disclosure to US governments, courts, law enforcement, or regulatory agencies pursuant to those laws. If you are using our Services, including accessing this website, from or in another country, please note that your Personal Information will be transmitted to our servers in the US as necessary to provide you with the information that you requested, administer our Services to you, or as otherwise disclosed in this Privacy Policy.

LINKS

This Privacy Policy does not address, and we are not responsible for, the privacy or other information practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, LinkedIn, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Services.

CALIFORNIA RESIDENTS

The following statements are made in compliance with the California Consumer Privacy Act (CCPA), as amended.

Do Not Sell or Share My Personal Information

Because we engage in targeted advertising as described in How We Use Your Information and How We Share Your Information, this conduct may constitute a “sale” of Personal Information as defined by CCPA. If you would like to opt out of this practice, please click on the above link or contact us in accordance with How To Contact Us.

In the past 12 months, we have collected the Personal Information described above, under Types of Information We Collect from the sources listed in How We Collect Information. This information falls into the following categories of Personal Information under the CCPA:

• Identifiers
• Categories listed in California Civil Code 1798.80(e)
• Commercial information
• Internet or electronic network activity information
• Professional or employment-related information

The Personal Information that we have disclosed to or shared with third parties in the past 12 months is described above, under How We Share Information, and includes information from the following categories of Personal Information under the CCPA:

• Identifiers
• Categories listed in California Civil Code 1798.80(e)
• Commercial information
• Internet or electronic network activity information
• Professional or employment-related information

HOW TO CONTACT US

If you have any questions, comments, or concerns with respect to our privacy practices or this Policy, wish to update your information, or would like to exercise your Data Subject Rights, please feel free to contact us at mktadmin@enviro-master.com or at 704-302-1016.

You may also write to us at the following address:

Enviro-Master International Franchise, LLC
5200 77 Center Drive, Suite 500
Charlotte, NC 28217

If you disagree with our determination regarding your Data Subject Rights, you may appeal the decision by contacting us at mktadmin@enviro-master.com. Please include confirmation of your original decision in the email.

CHANGES IN POLICY

From time to time, we may change our Privacy Policy. We will notify you of any material changes to our Privacy Policy as required by law. We will also post an updated copy on our website. This Privacy Policy is current as of the “last revised” date which appears at the top of this page.